Cart is empty Return and Refund Policy
Effective Date: 26/08/2024
1. Introduction
Thank you for shopping with Ekstora. We strive to ensure that you are satisfied with your purchase. However, as we operate on a dropshipping model, our return and refund policies are subject to the terms set forth by our third-party suppliers. This policy outlines the general terms and conditions for returns and refunds on our Site.
2. Returns
a. Eligibility for Returns:
You may request a return within same days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, including but not limited to [list any non-returnable items such as personalized products or health-related items], are not eligible for returns.
b. Return Process:
To initiate a return, please contact our customer support team at Contact Page with your order number and the reason for the return. We will provide you with instructions on how to return the item to the supplier. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
a. Processing Refunds:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 2-3 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.
b. Refunds for Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within same days of receipt. We will arrange for a replacement or a full refund, including any return shipping costs incurred.
c. Non-Refundable Items:
Certain items are non-refundable and cannot be returned. These may include, but are not limited to, [list specific items or categories]. Please check the product description for any return or refund exclusions.
4. Exchanges
a. Exchange Policy:
At this time, we do not offer exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item.
5. Shipping Costs
a. Return Shipping Costs:
Customers are responsible for the cost of return shipping unless the item is defective or incorrect. Original shipping fees are non-refundable.
6. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Site after any changes constitutes your acceptance of the revised policy.
7. Contact Us
If you have any questions or need further assistance regarding returns or refunds, please contact us at:
Ekstora
support@ekstora.com