Cart is empty Shipping Policy
Effective Date: 26/08/2024
1. Introduction
Welcome to Ekstora. We are dedicated to ensuring a smooth and efficient shipping process for all our customers. As we use a dropshipping model, your orders will be fulfilled and shipped by our third-party suppliers. This Shipping Policy provides details about our shipping procedures, costs, and delivery times.
2. Shipping Costs
a. Standard Shipping:
We offer standard shipping for a flat rate of [X] or based on the weight and dimensions of your order. Shipping costs will be calculated at checkout and vary depending on your location.
b. Expedited Shipping:
For faster delivery, we offer expedited shipping options. Costs for expedited shipping will be displayed at checkout.
3. Shipping Timeframes
a. Processing Time:
Orders are processed within 1-3 business days from the date of purchase. Please note that this processing time does not include weekends or public holidays.
b. Shipping Time:
Once processed, shipping times vary depending on the destination and the shipping method chosen. Estimated delivery times are as follows:
– Domestic Orders: 5 to 8 business days
– International Orders: Currently we are not available Internationally
Please note that these are estimates and actual delivery times may vary due to factors such as customs delays, weather conditions, and carrier issues.
4. Tracking Your Order
After your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
5. Delivery Issues
a. Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact us at Contact Page within same days of the expected delivery date. We will work with the carrier and our supplier to resolve the issue and ensure that you receive your order or a replacement.
b. Incorrect Addresses:
Please ensure that the shipping address provided at checkout is accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you realize that an address mistake has been made, please contact us as soon as possible to update the information before the order is processed.
6. Customs and Duties
For international orders, customs duties and taxes may apply. These are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information about potential charges. [Currently we are not available Internationally]
7. Shipping Restrictions
Certain items may have shipping restrictions due to legal regulations or supplier policies. If any of your items are affected, we will notify you as soon as possible and provide alternative solutions.
8. Changes to This Policy
We may update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site after any changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions or need further assistance regarding shipping, please contact us at:
Ekstora
support@ekstora.com